WSCC Highways Online Reporting JanuarY 2023

WSCC Highways have developed  a new online reporting tool for reporting highway issues.  Assessable by the following link  Report a problem with a road or pavement.    

I have attached two documents which you might find useful:  a ‘Flyer’ that  gives a bit more detail and a ‘How to’ guide which is a step-by-step guide to reporting and explains how you can ‘bookmark’ the reporting pages to make it easier to find when you want to report again.

The rationale for making this change is to improve our journey for customers.  For many years, we have been using ‘Love West Sussex’ which is essentially a national tool called Love Clean Streets.  We want to make further enhancements to improve the functionality but we can’t do this using the ‘Love West Sussex’ tool.   

Our new tool includes an enhanced map and improved functionality to enable regular, detailed updates to the customer;  however, this is very much the first step in an improvement journey and we will be taking on board feedback to help us shape future changes.

We appreciated that this is a change for customers but would like to assure you that this is a first but necessary step to improve our customer offer.

As part of this change initiative please consider the following:

• Removing any links or references from your webpages to the old online reporting tool - any reference to the either the name or graphic associated with Love West Sussex including hyperlinks to URLs/Apps etc.,
• Upload link to the new online reporting tool  Report a problem with a road or pavement .
• Promote this change with residents via your local newsletters/magazines and social media channels.
• We will continue to monitor and track the migration to the new ways of working and will keep you informed of progress in the New Year
• Feedback on areas for improvement welcomed  - active.communities@westsussex.gov.uk